Refund / Return Policy

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

At Pack O' Cards, we want you to be completely satisfied with your purchase. We offer a 30-day return window for most items.

Eligibility

  • Items must be unused, in original packaging, with all tags and seals intact.
  • Sealed Pokémon products (booster packs, boxes, tins, collections) can only be returned if the outer seal is unbroken.
  • Opened or used products are generally non-returnable due to the nature of trading cards.

How to Start a Return

  • Contact us at pacoholdingsco@gmail.com within 30 days of receiving your order.
  • Include your order number and reason for return.
  • We will provide return instructions and a shipping label (if eligible).

Damaged or Defective Items Please inspect your order immediately upon arrival. Contact us right away if the item arrives damaged or incorrect. We’ll work with you to resolve the issue quickly (replacement or refund).

Non-Returnable Items

  • Opened booster packs, single cards, or any product where the seal has been broken.
  • Sale/clearance items.
  • Gift cards.
  • Custom or personalized orders (if any).

Refunds

  • Once we receive and inspect your return, we’ll process your refund to the original payment method.
  • Refunds typically appear within 5–10 business days (depending on your bank).
  • Shipping costs are non-refundable.

Exchanges We currently do not offer direct exchanges. Please return the item and place a new order.

Questions? Email us anytime at pacoholdingsco@gmail.com. We’re happy to help!